Support Center
Get help with PhotoIQ and make the most of your digital assets
Email Support
Get detailed help from our support team
Frequently Asked Questions
Quick answers to common questions about PhotoIQ
How do I upload images for processing?
Simply create a job in your dashboard, then drag and drop your images or select them from your computer. Our AI will automatically generate keywords and metadata.
What file formats do you support?
We support JPEG, PNG, TIFF, and other common image formats. Files up to 50MB each are accepted.
How long does processing take?
Most images are processed within seconds to minutes, depending on queue length and file complexity.
Can I edit the generated keywords?
Yes! You can review and modify any AI-generated keywords before exporting your final metadata.
What is IPTC metadata?
IPTC (International Press Telecommunications Council) standards provide a universal way to embed descriptive information directly into image files.
Do you store my images?
Images are processed securely and deleted after 24 hours unless you choose to store them in your account for ongoing management.
Still need help?
Our support team is here to help you get the most out of PhotoIQ. Whether you're just getting started or need advanced assistance, we're ready to help.
